FREQUENTLY ASKED QUESTIONS

Yes. All Zalptic products include a warranty, with extended coverage available when you register your product. Registering within 30 days of purchase unlocks a 12-month full unit warranty plus a 24-month warranty on the compressor. Unregistered products automatically receive a 6-month limited warranty covering manufacturing defects. See the warranty page for full terms.

You can purchase directly from our official online store, or from an authorised stockist — see the dealer list. We continue to expand into retail partners and outdoor stores.

Yes, we offer nationwide delivery across South Africa, with reliable shipping and secure packaging to ensure your fridge arrives in perfect condition.

Yes. Zalptic offers a 14-day return and exchange policy on eligible products, provided items meet our returns conditions.

Log a warranty query with our support team at support@zalptic.com. Our team will guide you through the next steps and assist you as quickly as possible.

Yes. Zalptic offers wholesale and bulk pricing for approved partners. If you are interested in becoming a stockist, complete the stockist application and our team will be in touch.

Yes. Zalptic offers after-sales support through certified repair and service centres. For assistance or replacement parts, contact support@zalptic.com.

Yes. Zalptic fridge freezers are designed with vehicle travel in mind and are compatible with 12V and 24V power systems, as well as AC 100–240V using the supplied adapter.

Zalptic fridges are equipped with a three-stage low-voltage battery protection system designed to help protect your vehicle battery from excessive drain. This automatically manages power draw when voltage drops. For overnight or multi-day use we strongly recommend pairing your fridge with an auxiliary or dual-battery setup.

Yes. Zalptic fridges can be powered via DC systems commonly used with solar setups, provided the correct voltage, battery and regulator are used. Solar compatibility depends on your full power setup rather than the fridge alone.

Lower-capacity single-zone fridges are generally the most efficient for solar-only setups. When paired with a battery and sufficient solar input, Zalptic fridges are well suited for off-grid camping and overlanding.

Yes. Zalptic fridges are built with rugged materials designed for camping, 4×4 trips, overlanding, fishing and other outdoor use. The range runs from the compact 19L Z19 through to the 82.5L dual-zone Z81.

Yes. Like all portable compressor fridges, Zalptic fridges require ventilation around the compressor area to operate efficiently. Allow airflow around the vents and avoid fully enclosing the unit to ensure optimal cooling and compressor lifespan.

Yes. The Z31, Z41, Z61 and Z81 include built-in tie-down points for secure mounting or use with fridge slides. Proper securing is recommended for off-road travel. The Z19 does not include tie-down points and is best suited to portable, non-permanent setups.

Yes. Zalptic fridges are built with rugged construction and components designed to withstand vibration from gravel roads, corrugations and off-road driving when correctly secured.

A single-zone fridge is the most efficient choice if you need one temperature at a time. A dual-zone unit like the Z81 lets you run a fridge section and a freezer section simultaneously, which suits longer trips and larger groups.

A cooler box is great for short trips and simple outings, but a camping fridge actively controls temperature and does not depend on ice. For weekend camping, road travel and overlanding, a fridge freezer is the more reliable option. Read the full comparison.

Cleaning is simple: rinse with mild soap and warm water, allow it to dry fully, and store it with the lid slightly open. Avoid harsh chemicals and abrasive tools to keep it in top condition.