At Zalptic, we want you to be completely satisfied with your purchase. If for any reason your product doesn’t meet your expectations, we offer a straightforward returns and refund process.

Returns

• Products can be returned within 14 days of delivery.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

• To initiate a return, please contact our customer service team at hello@zalptic.com with your order number and reason for return.

Exclusions

Please note, returns do not apply in the following situations:

• Products that show signs of use, damage, or alteration.

• Items purchased on sale or clearance, unless otherwise stated.

• Products damaged due to improper use, accidents, or force majeure events.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 10–14 business days.

• Shipping costs for returns are the responsibility of the customer, unless the item is defective or Zalptic sent the wrong product.

Exchanges

• If you wish to exchange a product, please follow the same process as a return and indicate the item you would like in exchange.

• Exchanges are subject to availability of the replacement product.

Damaged or Defective Items

• If your product arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will provide a replacement or full refund, including any shipping costs.